A5a The Grievance Procedure



A grievance procedure is an internal procedure for use of the members and employees of the Association of Jungian Analysts (AJA)

Its purpose is to provide a structure and process in which grievances can be resolved:

(a)       As quickly as possible;

(b)       Near their point of origin.

The grievance procedure differs from the complaints procedure in that it does not deal with therapists’ conduct in relation to violations of AJA’s Code of Ethics.

Grievances may arise from conflicts and disputes between:

  • Members of AJA (including Candidates)
  • Member(s) and employee(s) of AJA
  • Members or employees of AJA (including candidates) and the organisation

Grievances, as opposed to complaints, are concerned with the purpose and function of AJA as an organisation and the treatment and conduct of its members as set out in the constitution, the rules governing the training and the referrals of patients, contracts of employment as well as what can be considered fair and reasonable behaviour between all members and employees of the organisation.

A Grievance Procedure can have two stages: one, the informal stage and two, the formal stage.


1. The informal stage

The informal stage of the procedure consists of the following:

  1.  A member or employee puts a grievance in writing to the Chair of Council.

           From the date of receipt of the grievance:

2. The person(s) against whom the grievance is being brought receive(s) a copy of the grievance (normally within one week).

3. The Chair will, together with another member of Council, consider the grievance (normally within three weeks).

4.  Both will share their views with the aggrieved party and may suggest that the matter may be resolved by the way of conciliation (normally within four weeks).

5.  If this is acceptable to the person bringing the grievance and to the person against whom it is brought, another meeting will be held to work out a solution acceptable to both parties (normally within six weeks).

6. If conciliation is not possible, then the grievance procedure will go on to the formal stage.


2. The formal stage

The formal stage of the grievance procedure requires the forming of a panel (below) to investigate the grievance, conduct a hearing and adjudicate whether or not the grievance is justified and what should happen as a result.

The panel should consist of three people:

  • A member of AJA’s Council
  • A member of similar standing to the aggrieved or aggrieved against party
  • A senior member of the organisation


3. Appeal

The Chair of Council will appoint one or two external adjudicators to review all the documentations. The external adjudicator(s) will report to the appellant and to the Chair of Council.


4. Complaint to CPJA

The aggrieved person can complain to the CPJA Ethics Committee. The complaint will be investigated to see if there are grounds for the complaint. Failure to follow AJA procedures are grounds for complaint.



June 2015




















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